The Effects of Workplace Flexibility on Job Satisfaction at Chitungwiza Municipality, Zimbabwe

  • Rudo Valerie Murungu Zimbabwe Open University
  • Zvinaiye Chimbadzwa
Keywords: Workplace Flexibility, Job satisfaction, Organisational Performance, Zimbabwe


This research sought to evaluate the effects of workplace flexibility on job satisfaction for employees at Chitungwiza Municipality. Workplace flexibility are work options that permit flexibility in terms of where work is completed and how it is completed. The research was carried out in the form of a case study of Chitungwiza Municipality employees in the health, works, finance, urban planning, town clerk and human resource departments. A sample of 40 participants was drawn from a population of 440 employees. Purposive sampling method was employed in selecting participants from non-managerial employees. A semi-structured questionnaire was used to generate data from the participants in the identified departments. In analyzing the generated data, the thematic approach was used in which themes were derived from the research questions. The themes included establishing the flexible work arrangements available at Chitungwiza Municipality, the effects of flexible work arrangements, challenges of flexible work arrangements on job satisfaction at Chitungwiza Municipality and the possible solutions to the identified challenges. The research findings revealed that flexible work arrangements had a positive effect on employee job satisfaction and further improve organisational performance. In light of the findings, the study recommends that organisations should incorporate flexible work arrangements so as to minimize negative attitudes and create conducive work environments that suit every employee to ensure employee job satisfaction. Workplace flexibility acts as a security measure in curbing the spread of the COVID-19 pandemic.