A Library model for delivery of library and information services to distance learners at the University of Zambia

Abstract

Although the University of Zambia (UNZA) has a strategic plan that advocates for the provision of both on and off campus learning, there is no clear model in use for the delivery of library services to distance learners. However, introducing a model for distance learners demands analyzing the many factors that need to be taken into account as the University of Zambia Library seeks ways of providing better library services including electronic library and information services. The objective of this study was to establish a suitable model of providing library and information services to UNZA distance learners. The specific objectives were to describe a profile of UNZA distance learners; explore the extent to which UNZA Library information resources and services meet the needs of distance learners; describe the information seeking behavior of distance learners; and propose a policy framework to guide the provision of library and information services to distance learners at UNZA. The study adopted a mixed method research. A semi-structured questionnaire with both closed and open ended questions was used to collect both quantitative and qualitative data from a sample of 351 respondents. The findings of this study reveal that distance learners at UNZA have very little library support available to them and mainly limited to conventional library and information services. In the light of these findings, a blended library support model is proposed to meet distance learners’ information needs.